Return and Refund Policy

Welcome to Our Returns & Refund Policy of sheshinez, managed by Eonora Global Private Limited! 

At sheshinez, your satisfaction is our top priority. We work tirelessly to ensure that every order meets and exceeds your expectations. This policy outlines our procedures regarding returns, exchanges, and refunds, so you can shop with confidence. We encourage you to read through this policy carefully to understand how we handle transactions on our platform. 

Agreement to Our Terms 

By utilizing our website and making purchases, you agree to abide by the terms outlined in this Returns & Refund Policy. 

Returns & Refund Process 

To obtain a refund, products must comply with the following conditions: 

• Original Packaging : Please return items in their original packaging. 
• Tags Intact : All tags must remain attached. 
• Condition : The item must be unworn and in its original form. 
• Processing Time : Refunds are typically processed within 5-7 business days after we receive and inspect the returned items. 

Criteria for Refund Eligibility 

If you wish to initiate a return, our customer service team is here to assist! Please provide your order number, a detailed explanation of your return request, and any relevant documentation. Please provide your contact information to assist with follow-up inquiries. All items must be returned unused, with their original packaging and tags still attached. 

• Refund Processing Time : Refunds are generally completed within 5-7 business days, using the same payment method used for your purchase. 
• Conditions for Partial Refunds : Partial refunds may be granted for items returned with minor damages or missing accessories, pending assessment. 
• Shipping Costs Policy : Shipping fees are non-refundable unless the error was on our part. Unfortunately, we cannot cover the costs of return shipping. 

Conditions for Refund Exceptions 

The following conditions will make items ineligible for refunds: 

• Personalized Items : Custom-made items cannot be returned unless they are damaged or incorrectly packaged upon arrival. 
• Beauty and Hygiene Products : Items related to beauty or personal care cannot be returned once opened or used due to hygiene reasons. 
• Original Packaging Requirement : Items returned without their original packaging or tags cannot be refunded. 
• Signs of Use : Products that show signs of wear or usage beyond normal handling will not qualify for a refund. 

We appreciate your understanding of our Returns & Refund Policy. Our mission is to provide a seamless and reliable shopping experience for all our customers. If you have any questions or need further assistance, please feel free to reach out to us at eonoraglobalpvtltd@gmail.com—we're here to help!